Return Policy Updated as of April 20, 2020
*** Unfortunately in light of the global health crisis, we will not be accepting returns for face masks at this time. Our responsibility is to help maintain the safety of our customers as well as team members. We apologize for this inconvenience. Stay tuned for any updates in the future.
General Return Policy
You Are A CEO takes pride in providing great products to our customers. We understand that sometimes things don’t work out and you need to return your item. We’ll gladly accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
When you return an item, refunds vary based on the condition of the item, how long you have had it, and how it was purchased. To receive a refund please email us within 21 days from when you received your item.
Before placing your return, please check to ensure that your item is eligible. Some items may have return restrictions. (View the Return Policy section below for information about return processing and restrictions).
To start the return process please follow the steps below.
- The order number - which can be found on the packing slip, or on the order confirmation email
- The email address and/ or phone number used to place the order
- A description of why you are requesting a return
- You must include pictures of the product defect(s) (front and back)
- You must include pictures of your packing slip (this is for items that are missing)
2. Returns will be reviewed, processed, and a replacement order placed within 72 hours. Shipping follows our standard times. [Refunds will be issued within 3-5 business days after approval and will be returned to the original tender used.]
To send back your defective item:
- We will send an email with the PDF return shipping label. Please print the label and firmly attach it to your package and ship.
- Online orders are subject to an online restocking fee
- Shipping cost is covered in the event that there is a proven damage, defect or misprint
3. Eligibility Criteria
If you return
You will receive
Items in their original condition before the 21 day return period is over
80% of the items purchased price
Items in their original condition after the 21 day return period has passed (up to 45 days)
50% of the items purchased price
Items that are damaged or have misprints
100% of the items purchased price
Please note: We do not grant returns or refunds for items that are custom, discontinued, clearance, final sale, or closeout. We ask that you thoroughly read all product descriptions prior to making your purchase.
Please note: Shipping fees are addresed under the Shipping Guidelines section.
If you receive a damaged or defective item, we will be happy to replace the item for a new one. Replacements after approval typically take between 5 to 7 days to arrive. There is no shipping fee. Please Note: To receive an replacement for a damaged/defective item please follow the Return Policy Instructions. (View the Returns section for more information).
At this time we are not accepting exchanges for any items. Items that qualify for a return or refund please follow the Return Policy instructions above and we will be happy to replace the item.
Every order goes through our quality check, production, and shipping. This will take from 5-14 business days. All packages are delivered Monday-Friday. Although Saturday deliveries are possible, we cannot guarantee it.
Your items ship as they become available, getting them to you faster. If your order has multiple items they may ship separately.
Shipping costs are not-refundable. This means if you have received a damaged or defective product or if we have made a shipping error we will replace the item and ship at no additional charge.
Shipping costs are non-refundable for returned to sender, non-deliverable, unclaimed, and packages that are refused. Any shipping cost incurred to return the product(s) to us will not be refundable.
Please note: There will be an $8 shipping fee to resend any item that was unclaimed, returned to sender, non-deliverable or a refused package.
Thank you for shopping with us!