Return Policy Updated as of April 20, 2020
*** Unfortunately in light of the global health crisis, we will not be accepting returns for face masks at this time. Our responsibility is to help maintain the safety of our customers as well as team members. We apologize for this inconvenience. Stay tuned for any updates in the future.
General Return Policy
You Are A CEO takes pride in providing great products to our customers. We understand that sometimes things don’t work out and you need to return your item. We’ll gladly accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
When you return an item, refunds vary based on the condition of the item, how long you have had it, and how it was purchased. To receive a refund please email us within 21 days from when you received your item.
Before placing your return, please check to ensure that your item is eligible for a refund. Some items may have return restrictions. (View the Refunds section below for information about return restrictions).
To start the refund process please send us an email or locate our Chat button.
- The order number - which can be found on the packing slip, on the order confirmation
- The email address used to place the order
- A description of why you are requesting a refund
- You must include pictures of the product (front and back)
- You must include pictures of your packing slip (for items that are missing)
- We will send an email with the PDF return shipping label. Please print the label and firmly attach it to your package.
- Online orders are subject to an online restocking fee
- Shipping costs is covered in the event that there is a proven damage or misprint
3. Eligibility Criteria
If you return
You will receive
Items in their original condition before the 21 day return period is over
80% of the items purchased price
Items in their original condition after the 21 day return period has passed (up to 45 days)
50% of the items purchased price
Items that are damaged or have misprints
100% of the items purchased price
Please note: We do not grant refunds or exchanges for items that are custom, discontinued, clearance, final sale, or closeout. We ask that you thoroughly read all product descriptions prior to making your purchase.
If you receive a damaged or defective item, we will be happy to replace the item for a new one. Replacements after approval typically take between 5 to 7 days to arrive. There is no shipping fee. Please Note: To receive an replacement for a damaged/defective item please follow the Refund Instructions. (View the Refunds section for more information).
We will be happy to honor returns according to our Refund Policy. You must follow the refund instructions outlined and shipping costs will be covered by the customer based on your return eligibility. Exchanges can be made by returning the item ordered, receiving your refund, and placing a new order. (View the Refunds section for more information).
Every order goes through our quality check, production, and shipping. This will take from 5-14 business days. All packages are delivered Monday-Friday. Although Saturday deliveries are possible, we cannot guarantee it.
Your items ship as they become available, getting them to you faster. If your order has diverse items they may ship separately.
Shipping costs are refundable if you have received a damaged or defective product or if we have made a shipping error.
Shipping costs are non-refundable for exchanges, returned to sender, non-deliverable, unclaimed, and packages that are refused. Any shipping cost incurred to return the product(s) to us will not be refundable.
Please note: There will be an $8 shipping fee to resend any item that was unclaimed, returned to sender, non-deliverable or a refused package.
Thank you for shopping with us!