Updated May 21, 2020.
We understand that this is a difficult time for everyone, and we want to ensure that we are here for you and are in this with you. As the impact of COVID-19 continues to evolve, we are following the guidance from our local health officials, the CDC, and the WHO to stop the spread of the virus. We are working with our partners to keep our teams safe, our facilities clean, and to make sure our products are still available to you.
We want to assure you that we are still accepting orders. However due to the unfortunate health crisis due to the COVID-19 Global Pandemic, many customers will experience delays in arrival times, from 3 to 4 weeks, but we want to assure you that your order will reach you. We are starting to see some improvements for items such as coffee mugs, aprons, cell phone cases and other accessories. However apparel has not seen the same results as of yet.
We are working to let our customers know of any unexpected delays with updated information on your order and shipping confirmations. And will provide support in any way we can. We apologize in advance for this inconvenience. Remember, you can always reach our support team at firstname.lastname@example.org as we value your questions and concerns. Thank you for your continued support. Please stay safe and take care of yourselves.
Return Policy Update: Unfortunately in light of the global health crisis, we will not be accepting returns for face masks at this time. Our responsibility is to help to maintain the safety of our customers as well as team members. We apologize for this inconvenience. Stay tuned for any updates in the future.